Shipping policy
SHIPPING
GENERAL
- Dye Lab partners with trusted third-party logistics providers for local and international deliveries.
- When placing your order, please ensure billing and shipping address details are accurate, as we cannot modify them once the item has been ordered or dispatched.
TIMELINES
Shipping and delivery timelines start from the date of dispatch and are subject to the operations of our logistics partners.
- Deliveries within Lagos: 1–2 business days
- Deliveries within Nigeria (outside Lagos): 2–3 business day
- International deliveries: 3–5 business days
SHIPMENT TRACKING
- For shipments outside Lagos, a Shipment Tracking Number will be emailed to you once your order is dispatched.
- If you do not receive your order within 10 working days of dispatch, notify us promptly.
- If we do not hear from you within 14 working days of dispatch, we will assume the parcel was received in perfect condition.
SHIPPING FEES & CUSTOM DUTIES
- Shipping fees vary by destination and are shown at checkout.
- Product prices exclude shipping fees and taxes.
- Customs & Import taxes are your responsibility and vary by country.
- Dye Lab is not liable for delays or additional fees imposed by customs or logistics providers.